We believe in building a mutual trust between ourselves and our clients to help develop a long lasting relationship. We also like to keep things clear and simple so, taking a pragmatic approach, have outlined some basic terms and conditions which you are deemed to have accepted when you use our services. These are not exhaustive as we prefer to adopt a common sense approach to most situations.
All images, assets and text must be supplied by the client. Preparing images for upload, creating custom graphics, copywriting, author’s amendments and updates are charged at our standard studio rate.
If your site contains a blog, it is your responsibility to assign a person within your organisation who is responsible for administering any content added. We cannot be held responsible for any views or opinions within.
You confirm that you own or control the copyright and other intellectual property rights of any information or images supplied to us for use in your work. Any stock images used are done so in accordance with the supplying companies licence. We retain the copyright to any original graphics created by us for your work.
We hold wordpress theme and plugin licences for every site we build and host. If a site is built on our server and migrated to a clients server (or built directly on a clients server) it would then be the clients responsibility to purchase their own licences for any themes or plugins used. Should you require wordpress, a theme or plugin updating in the future, charges will apply.
Domains, email and hosting
After a lengthy evaluation process looking into reliability, support and features, we have decided to use 123-reg to supply our domain registration and email packages. Therefore, in relation to these, you also agree to accept their terms and conditions (which can be found at www.123-reg.co.uk). We keep regular backups of sites and databases hosted with us, over the last 30 days. Our hosting partners endeavour to provide a 99.9% service uptime, excluding planned or emergency server maintenance or conditions beyond their reasonable control. Should their maintenance last for longer than 30 minutes, we hope to notify you in advance via e-mail. As with all technology this cannot be guaranteed. We also make no guarantee to defend a customer’s website from a denial of service attack.